In the first part of this mini-series on persona development, we discussed identifying the right personas for your business (if you missed it, check out Part 1 here). Once you’ve identified your key personas, the next challenge is figuring out how to build those personas meaningfully. This post is a companion piece to help you take the next step, ensuring that your personas aren't just a list of general traits but well-rounded profiles that truly connect with your audience.
Persona development can feel overwhelming if you’re unsure where to start, especially after identifying which personas are crucial for your business. But don’t worry—by following the steps outlined here, you'll find that building your personas is much easier and more manageable than expected.
Decide Which Questions To Ask About Your Persona
Before diving into persona development, you’ll need to get a rough idea of the data you already have and what additional information you can collect. This will help guide your process. Start with the basics—demographic details like location, age, gender, education level, etc. These elements give you a foundation to build on.
For B2B businesses especially, it’s important to gather professional details. This might include typical job titles, work schedules, or common work environments for your target personas. For example, are they decision-makers working in a fast-paced, corporate environment? Or are they independent contractors with more flexible schedules? These distinctions will help guide your marketing strategies.
Add What You Know From Experience
In addition to the hard data you collect, it’s essential to layer in insights beyond the numbers. This is where your understanding of your audience’s behaviors, motivations, and pain points comes into play. Unlike facts like age or job title, these details help build a more psychological profile of your persona.
For instance, ask yourself: “What’s expected of them in their role?” or “How do they measure success in their job?” Getting into their mindset can help you better understand why they engage with your brand the way they do. You should also dig into their challenges and pain points—what obstacles are they facing, and how can your business offer a solution? This allows you to fine-tune your messaging and build stronger connections with them.
Speaking To Your Audience (And Inspiring Content)
By answering these deeper questions, you’ll not only gain a clearer sense of who your audience is but also learn how to speak to them effectively. Understanding their challenges and motivations will naturally lead to more targeted, personalized content that resonates with them on a deeper level.
For example, once you know what keeps your persona up at night or what success looks like for them, you can create blog posts, social media content, or marketing campaigns that speak directly to those needs and concerns. This approach will help drive engagement and conversions because your content will feel relevant and valuable to your audience.
Putting It All Together
Once you’ve gathered all this information, it’s time to organize it into a persona profile. There’s no right way to compile this—some prefer to create detailed documents, while others find that a slide presentation works best. The important thing is that your persona profiles are easy to understand and accessible to everyone in your organization. These profiles should be tools that inform your marketing strategy, so format them in a way that works for your team.
Some companies go the extra mile by naming their personas. This could be a job title like “Small Manufacturing Business Owner” or something playful like “Danny Decision Maker.” Whether you opt for straightforward names or creative ones, just make sure it’s clear who the persona represents.
Do's & Don'ts of Persona Development
- Do involve your team. Don’t try to build personas in isolation. Gather input from stakeholders, especially those who are customer-facing. Their firsthand experience will be invaluable in creating an accurate and useful profile.
- Don’t make assumptions. Stick to facts and data. It can be tempting to fill in the blanks with assumptions but resist the urge. If you’re unsure of an answer to one of the persona development questions, leave it blank until you can verify the information.
- Do focus on real data. As tempting as it is to create an “ideal” customer, personas should reflect reality. Base them on actual data, and supplement that data with real-world insights from your team.
- Don’t over-segment. While it’s useful to identify sub-segments within a persona, resist the urge to get too granular. You should be able to manage and target these personas effectively, so stick to 3-5 main personas to start.
- Do make the personas actionable. Ultimately, your personas should be useful in your marketing efforts. Make sure the information you collect can be directly translated into campaigns, content, and initiatives that target those personas effectively.
Creating your personas can be a simple process with a little help. Download our Personas Development Workbook, a persona development template that helps you determine which questions to ask, and give you a simple place to jot down and store that information.
